Refund & Cancellation Policy

Effective Date: March 7, 2025

1. Introduction

At SoftCrows, we strive to provide top-quality services and digital solutions. However, we understand that circumstances may arise where a refund or cancellation is required. This policy outlines our procedures for cancellations, refunds, and related matters.

2. Cancellation Policy

2.1 Service Cancellation

Clients may request a service cancellation before the project has commenced. If the project has already started, cancellation requests will be reviewed on a case-by-case basis.

2.2 Subscription Cancellation

If you have subscribed to any recurring service, you may cancel it before the next billing cycle to avoid being charged. Once a new cycle starts, charges are non-refundable.

2.3 Late Cancellation

For projects in progress, cancellations requested after a significant amount of work has been completed may be subject to partial refunds or service credits.

3. Refund Policy

3.1 Eligibility for Refund

Refunds are applicable under specific conditions, such as failure to deliver the agreed service or significant deviation from the project scope. Refund requests must be submitted within 14 days of the service delivery.

3.2 Non-Refundable Services

The following services are non-refundable:

• Custom development projects once approved and initiated.
• Consultation services after the session has been completed.
• Digital products, templates, and software licenses.

3.3 Partial Refunds

In cases where work has already been delivered, a partial refund may be granted based on the percentage of the work completed.

4. Refund Process

To request a refund, follow these steps:

1. Submit a refund request via email at support@softcrows.com.
2. Include your order details and a reason for the refund request.
3. Our team will review your request and respond within 5-7 business days.
4. If approved, the refund will be processed within 10-14 business days.

5. Chargebacks & Disputes

If a chargeback or dispute is initiated, SoftCrows reserves the right to suspend or terminate the associated account and deny future services. We encourage clients to contact us first to resolve any issues amicably.

6. Modifications to This Policy

We may update this policy periodically to reflect changes in our services and legal requirements. Any updates will be posted on this page with a revised effective date.

7. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us at:

Email: support@softcrows.com

Website: softcrows.com/contact